ALL SALES FINAL
WE DO NOT ACCEPT RETURNS
Orders submitted with an incomplete/invalid shipping address will be cancelled and refunded. You will be directed to purchase elsewhere.
If you require your tracking information, please send us a message at: kerosenefragrances@gmail.com
Limit of 6 bottles per transaction
Samples of discontinued scents are unavailable.
Please note that we are not responsible for shipping delays.
We are not responsible for any lost or stolen packages.

We will not provide replacements or refunds for lost or stolen packages.
Orders that have already been shipped out cannot be cancelled.
Cancelled orders are subject to a 10% re-stocking fee.
Unclaimed packages are subject to a $20 processing fee.

Damage claims are subject to review. We will request the item to be returned for inspection. If the damage is confirmed, we will offer a replacement of the same item.

We do not issue refunds for damaged items.

We reserve the right to refuse service.

To protect our business and ensure fairness: We document product weight and condition before shipment to prevent tampering.

We are unable to honor customer requested personalized notes with purchase.

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By purchasing via our website, every customer is agreeing to the terms above and any other terms included at checkout. Thank you!